Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, connect your financial institutions, or communicate with us. This may include:

• Personal identifiers (name, email address, phone number)
• Tax identification numbers (SSN, EIN)
• Financial information (bank account details, transaction history) via secure third-party integrations like Plaid
• Tax documents (W-2s, 1099s, receipts) that you upload

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our tax preparation services. Specifically, we use your information to:

• Calculate your tax liability and potential refunds
• Categorize your business expenses automatically
• Prepare and file your federal and state tax returns
• Provide customer support and respond to your inquiries
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Data Sharing

We do not sell your personal or financial information to third parties. We may share your information only in the following circumstances:

• With the Internal Revenue Service (IRS) and state tax agencies to file your returns (with your explicit consent)
• With trusted service providers who perform services on our behalf (e.g., Plaid for bank connections, secure cloud hosting providers)
• To comply with a legal obligation, such as a subpoena or court order

4. Data Security

We implement robust security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes AES-256 encryption for data at rest and in transit, strict access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal retention requirements for tax records)
• The right to opt-out of certain data processing activities

6. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@chedr.com.